Frequently Asked Questions
Certified Preloved® refers to our stringent refurbishing and recertification process that all of our products go through prior to being offered for sale. You can read more about us in the About Us section.
Each device comes with a manual that can be found here. If you can’t find the manual for your product, please send us a message.
Our Certified Preloved® products can be found in online retail stores, including Amazon, Backmarket, Walmart, Newegg, and many more.
Check out our product support page for help. If you still need assistance after that, just send us a message and we would be more than happy to offer additional support.
That’s easy! All you need to do is submit a ticket here. Our customer service professionals will respond within 24 hours, not including weekends and holidays.
The warranty begins the date the order is delivered and ends 90 days after delivery date. You can read more about our warranty here.
You should always inspect your product as soon as you receive it. If you are missing accessories, send us a message and we can arrange to have them sent out as soon as possible.
If you are still within the warranty period and your charger stops working, you will just need to submit a ticket so that we can get a replacement charger sent out to you.
Actually, no! All we will need is your original order number. You can get started by submitting a ticket here.
Yes! You will just have to get the order number from the original purchaser.